Warranty Policy

At LEMFOFIT, we stand behind the quality and performance of our fitness trackers. We understand the importance of having a reliable and durable product that can support your health and fitness journey. That's why we offer a 1-YEAR warranty policy to ensure your satisfaction and peace of mind.

1. Warranty Coverage

Our warranty covers any defects in materials or workmanship for a period of one year from the date of purchase. This means that if your fitness tracker malfunctions or fails due to manufacturing defects within this timeframe, we will repair or replace it free of charge.

2. Exclusions

Please note that our warranty does not cover damages caused by misuse, accidents, or unauthorized modifications. It also does not cover normal wear and tear, such as scratches or cosmetic damage. Additionally, any damages resulting from improper handling, storage, or maintenance are not covered under our warranty.

3. Warranty Claim Process

If you believe your fitness tracker is eligible for a warranty claim, please contact our customer support team at support@lemfofit.com with the following information:

  • Your full name
  • Order number
  • Date of purchase
  • A detailed description of the issue

Our customer support team will guide you through the necessary steps to initiate the warranty claim process. Please note that you may be required to provide proof of purchase, such as an order confirmation or receipt.

4. Resolution

Once we receive your warranty claim, our technical team will assess the issue and determine the appropriate course of action. This may involve repairing the fitness tracker or providing a replacement, depending on the nature of the defect. We strive to resolve warranty claims as quickly as possible, typically within 10 business days.

5. Shipping

If your fitness tracker needs to be shipped for repair or replacement, we will provide you with a prepaid shipping label. You are responsible for securely packaging the item and dropping it off at the designated shipping location. Please note that any damages incurred during shipping due to improper packaging will not be covered under our warranty.

6. International Warranty

Our warranty policy applies to customers worldwide. However, please be aware that shipping costs for international warranty claims may vary. We recommend contacting our customer support team for further information regarding international warranty claims.

7. Contact Us

If you have any questions or concerns regarding our warranty policy, please don't hesitate to reach out to our customer support team at support@lemfofit.com. We are here to assist you and ensure your satisfaction with our products.

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